Shipping policy

This English translation is provided for information only. In the event of any discrepancy, the French version prevails. Haru & Bom is a French business based in Reunion Island (France) and these policies are governed by French law.

Welcome to the section dedicated to delivery and returns.

At Haru & Bom, we do everything we can to guarantee a pleasant and transparent experience, while ensuring the safety and quality of the products delivered.

Haru & Bom ships its products from Reunion Island.

These delivery terms apply to any order placed on the website www.haruxbom.com.

1. Delivery areas

Haru & Bom delivers orders within Reunion Island as well as to mainland France and, where applicable, to the areas offered when the order is confirmed.

The available delivery areas are shown at the time of ordering.

Colissimo Delivery Rates 2026

Delivery rates vary depending on the destination:

Destination:  Within Reunion Island 

Delivery terms	Colissimo (without signature) Unit rates excl. tax*	Colissimo (with signature) Unit rates excl. tax*
Weight up to 0,25 kg	5,49 €	8,79 €
Weight up to 0,50 kg	7,59 €	10,89 €
Weight up to 0,75 kg	9,29 €	12,59 €
Weight up to 1,00 kg	9,59 €	12,89 €
Weight up to 2,00 kg	11,19 €	14,49 €
Weight up to 3,00 kg	17,39 €	20,69 €
Weight up to 4,00 kg	17,39 €	20,69 €
Weight up to 5,00 kg	17,39 €	20,69 €
Over 5kg: please contact us	-	-

Destination:  Reunion Island to mainland France

Delivery terms	Colissimo (with signature) Unit rates excl. tax*
Weight up to 0,50 kg	15,59 €
Weight up to 1,00 kg	19,17 €
Weight up to 2,00 kg	24,87 €
Weight up to 3,00 kg	35,74 €
Weight up to 4,00 kg	35,74 €
Weight up to 5,00 kg	35,74 €
Over 5kg: please contact us	-

 

• The prices shown in this table are excluding tax (HT).
• VAT not applicable, Article 293 B of the French General Tax Code (Code général des impôts).

 

2. Delivery methods

Orders are shipped via the following carriers:

• La Poste (Lettre suivie, Colissimo)
  

The delivery method is offered to the Customer when the order is confirmed.

We advise you to check the contents of your parcel in the presence of the postal worker to make sure of its condition on receipt. Haru & Bom accepts no liability for delays, theft, loss or damage to the parcel caused by the delivery service.

 

3. Processing and dispatch times

Orders are prepared and shipped within 2 to 5 working days after payment has been confirmed.

This period covers:

• the preparation of the order
• the checks carried out by payment service providers

 

Carrier liability

Parcels are entrusted to professional carriers such as La Poste (Lettre Suivie, Colissimo, Paquet Prio). Haru & Bom accepts no liability for delay, loss or damage caused by the carrier. However, we remain available to help you should any problem arise.

4. Delivery times

Delivery times are given as an estimate when ordering.

They depend in particular on:

• the carrier
• the destination
• peak periods

These times do not constitute a strict contractual commitment.

5. Late delivery

In the event of a delay exceeding 30 days after payment, the Customer may request the termination of the contract under the conditions provided for in Article L216-1 of the French Consumer Code (Code de la consommation).

In this case, the refund will be made within a maximum of 14 days of the request.

 

6. Order tracking

A tracking number is provided to the Customer when the delivery method allows it.

The Customer can track their parcel directly on the carrier's website.

 

7. Delivery problems

In the event of:

• a lost parcel
• a damaged parcel
• non-receipt

the Customer must contact Haru & Bom at the following address: info@haruxbom.com

An investigation may be opened with the carrier.

👉 In the event of confirmed loss:

• refund
  or
• reshipment (subject to availability)

 

8. Parcel shown as delivered

When a parcel is shown as delivered by the carrier:

• Haru & Bom cannot be held liable without prior verification
• the Customer must file a claim with the carrier

A sworn statement of non-receipt may be requested.

 

Customs duties

For international deliveries, customs duties may apply depending on the regulations of the destination country. These customs duties are payable by the Customer.

We advise you to check with the local customs authorities for more information on any applicable charges.

 

Contact and support

For any question or request for further information about our delivery terms, please contact us at the following address:

Haru & Bom
email: info@haruxbom.com

 

Returns

 

1. Right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code (Code de la consommation), the Customer has a period of 14 days from receipt of their order to exercise their right of withdrawal.

2. Return conditions

To be eligible for a return, the product must be:

• unopened
• unused and unaltered
• in its original, intact packaging
• in perfect condition for resale

 

3. Products excluded from the right of withdrawal

In accordance with Article L221-28 of the French Consumer Code, the following cannot be returned:

• products that have been unsealed, for reasons of hygiene or health protection
• cosmetic products that have been opened or used
• any product whose packaging has been altered

 

4. Return procedure

The Customer must submit their return request by email to:

📧 info@haruxbom.com

Products must be returned to the following address:

Haru & Bom – EI ENILORAC Anne-Gaëlle
81 rue Marius et Ary Leblond
97410 Saint-Pierre – La Réunion

 

5. Return costs

Return costs are borne by the Customer, except in the case of:

• a defective product
• an error in order preparation

 

6. Refunds

The refund is made:

• after receipt and inspection of the products
• within a maximum of 14 days

The refund is made using the same payment method used for the order.

7. Defective or non-compliant products

In the case of a product that is:

• defective
• non-compliant
• or an order error

the Customer must contact customer service as soon as possible with:

• photos
• a description of the problem

A solution will be offered:

• replacement
  or
• refund

in accordance with the legal guarantees.

 

8. Responsibility for returns

Haru & Bom cannot be held responsible for returns that are not received or that are damaged during return transport. We recommend using a tracked shipping method to avoid any dispute.

 

Additional information

• Returns are subject to the applicable legal provisions, in particular Article 121-21-8 of the French Consumer Code, concerning exclusions for reasons of hygiene or personalisation.
• In the event of a dispute, the Customer may use conventional mediation by consulting the information in our General Terms and Conditions of Sale (CGV) or contact our customer service.
  
  

For any other question, our team is here to help. We hope you find this information useful! 😊