This English translation is provided for information only. In the event of any discrepancy, the French version prevails. Haru & Bom is a French business based in Reunion Island (France) and these policies are governed by French law.

GENERAL TERMS AND CONDITIONS OF SALE AND SERVICE

Haru & Bom — www.haruxbom.com

Updated version — March 2026

ARTICLE 1 — Scope

This site is an online shop offering for sale cosmetic products marketed under the name Haru & Bom.

These General Terms and Conditions of Sale apply, without restriction or reservation, to any purchase of the products offered by Haru & Bom to consumers and non-professional customers on its website www.haruxbom.com. The main characteristics of the products are presented on the website www.haruxbom.com. The Customer is required to read them before placing any order. The choice and purchase of products are the sole responsibility of the Customer.

The Provider's contact details are as follows: Haru & Bom – Anne-Gaëlle ENILORAC – Sole proprietorship (Entreprise individuelle) registered with the RNE under SIRET 83310663600024 – 81 rue Marius et Ary Leblond, 97410 Saint-Pierre, La Réunion. VAT: not applicable, Article 293 B of the French General Tax Code (Code Général des Impôts).

These terms apply to the exclusion of all other terms, in particular those applicable to other sales channels for the products. These General Terms and Conditions of Sale are accessible at any time on the website and shall prevail, where applicable, over any other version or any other conflicting document.

GDPR compliance: Pursuant to the General Data Protection Regulation (GDPR) No. 2016/679 and the amended French Data Protection Act (loi Informatique et Libertés), the Customer has, at any time, a right of access, rectification, erasure and objection regarding all of their personal data, by writing to: info@haruxbom.com or by post to: Haru & Bom – EI ENILORAC Anne-Gaëlle – 81 rue Marius et Ary Leblond, 97410 Saint-Pierre, La Réunion. Haru & Bom keeps a record of processing activities and implements appropriate technical and organisational measures to protect its customers' personal data.

The Customer declares that they have read these General Terms and Conditions of Sale and accepted them by ticking the box provided for this purpose before starting the online ordering procedure. Confirmation of the order by the Customer constitutes acceptance, without restriction or reservation, of these General Terms and Conditions of Sale.

The Customer acknowledges that they have the legal capacity required to enter into a contract and to purchase the products offered on the website www.haruxbom.com. As these General Terms and Conditions of Sale may be subject to subsequent amendments, the version applicable to the Customer's purchase is the one in force on the website on the date the order is placed.

 

ARTICLE 2 — Orders

The Customer selects on the site the products they wish to order. Once the products have been selected and placed in their basket, the Customer must click on the basket and check that the contents of their order are correct. If the Customer has not already done so, they will then be invited to log in or register.

Once the Customer has confirmed the contents of the basket and logged in, an automatically completed online form will be displayed, summarising the price, the applicable taxes and, where applicable, the delivery costs.

The Customer is invited to check the contents of their order (including the quantity, characteristics and references of the products ordered, the billing address, the payment method and the price) before confirming it. In accordance with Article 1127-2 of the French Civil Code (Code Civil), the Customer has the opportunity to check the details of their order and its total price, and to correct any errors, before confirming their acceptance.

Orders are shipped 2 to 5 days after receipt of payment, owing to the checks carried out by our payment partners and the preparation of the parcel.

The sale will only be considered final once the Provider has sent the Customer confirmation that the order has been accepted and has received the full price due. Haru & Bom reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Provider reserves the right to refuse or cancel any order of an abnormal nature, in particular in the event of manifestly excessive quantities ordered, attempted fraud or misuse of commercial offers.

 

ARTICLE 3 — Prices

The products offered by the Provider are supplied at the prices in force on the website www.haruxbom.com when the order is recorded by the Provider.

For all products, the Customer will find prices displayed on the site in euros.
VAT not applicable, Article 293 B of the French General Tax Code (Code général des impôts).
The applicable delivery costs are specified before the order is confirmed.

The prices shown are valid, barring obvious error. The applicable price is the one shown on the site on the date the order is placed by the Customer. These prices are firm and not subject to revision during their period of validity. An invoice is drawn up by the Provider and given to the Customer when the ordered products are supplied.

 

ARTICLE 3 bis — Promotional codes and prohibition on combining them

3.1 — Nature and categories of promotional codes

Promotional codes issued by Haru & Bom fall into two categories:

•       Codes for personal use (e.g. welcome code, loyalty code, personalised offer): strictly personal, non-assignable and non-transferable. Their use is reserved exclusively for the designated recipient.

•       Codes authorised for sharing (e.g. ambassador codes, referral codes): expressly designed to be shared by their holder with their community or referees. However, each code remains linked to its original ambassador or referrer and may not be used by them on their own behalf, unless explicitly stated otherwise by Haru & Bom when the code is issued.

3.2 — Prohibition on combining codes

Whatever their category, no promotional code may be combined with another promotional code on the same order, unless expressly stated otherwise by Haru & Bom when the code is issued.

If a technical loophole allowing several codes to be applied cumulatively is exploited, the order will be deemed to have been placed in breach of these General Terms and Conditions of Sale.

3.3 — Abuse of rights

It constitutes a clear abuse within the meaning of Articles 1103 and 1104 of the French Civil Code (Code civil) for a Customer to use, whether deliberately or not, several codes intended for third parties in order to obtain a discount that is manifestly disproportionate to the usual terms of sale.

3.4 — Right of cancellation and correction

In accordance with Article L121-11 of the French Consumer Code (Code de la consommation), which authorises refusal to sell where there is a legitimate reason, and with Article 2 of these General Terms and Conditions of Sale, Haru & Bom reserves the right to:

•       Refuse to process or ship any order involving an abusive combination of promotional codes, such abusive combination constituting the legitimate reason within the meaning of Article L121-11;

•       Cancel the order before or after payment has been collected, with a full refund to the Customer within a maximum of 14 days of the cancellation notice, using the same payment method used for the order;

•       Offer the Customer, as an alternative to cancellation, a recalculation of the order at the corrected price (application of a single valid code or full price). This offer is subject to the Customer's free acceptance, and the Customer retains the right to prefer full cancellation with a full refund;

•       Temporarily suspend the Customer account concerned, after notification by email to the registered address, pending an amicable resolution. The Customer has a right of appeal at any time by contacting Haru & Bom at info@haruxbom.com. The suspension may under no circumstances become permanent unless an attempt at amicable resolution has first been offered to the Customer.

3.5 — Vigilance threshold and verification period

Any combined discount exceeding 20% of the total basket amount (excluding free delivery) may be subject to an objective check of compliance with these General Terms and Conditions of Sale.

This check will be carried out within a maximum of 48 working hours from the time the order is placed. The Customer will be informed by email of the outcome of this check within the same period.

In the event of cancellation following this check, the Customer will receive a full refund within a maximum of 14 days of the notification, using the same payment method used for the order.

 

ARTICLE 4 — Payment terms

The price is payable in cash, in full, on the day the order is placed by the Customer.

Payment is made online by secure payment, using the following options:

•       Bank card (Visa, Mastercard, etc.) via the Stripe payment platform;

•       PayPal, a secure online payment solution;

•       Payment in instalments via Alma: in 2 instalments from 65 €, in 3 instalments from 150 €, in 4 instalments from 200 €.

Payment in instalments via Alma is subject to acceptance by Alma. Any fees associated with using payment in instalments via Alma are set by Alma itself and displayed transparently when this payment method is chosen. No additional fees will be applied by Haru & Bom for the use of the payment methods offered.

Online payments are fully secure, in particular thanks to the 3D Secure protocol. The order will only be processed once the payment has actually been validated by the banking platform. In the event of non-compliance with the payment terms, the Provider reserves the right to suspend or cancel the supply of the products ordered.

Any abusive payment dispute (chargeback) initiated by the Customer when the order has been duly shipped and delivered may be classified as fraudulent use within the meaning of Article 313-1 of the French Criminal Code (Code pénal).
The Provider reserves the right to send all supporting evidence (proof of delivery, order history, correspondence) to the payment institutions and, where applicable, to the competent authorities.

ARTICLE 5 — Supply of Products

The products ordered by the Customer will be supplied in accordance with the terms presented on the site. The Provider undertakes to make its best efforts to supply the products ordered by the Customer within the specified timeframes.

If the products ordered have not been supplied within 30 days of receipt of payment, for any reason other than force majeure or an act of the Customer, the sale may be terminated at the Customer's written request under the conditions provided for in Article L216-1 of the French Consumer Code. The sums paid by the Customer will then be returned to them no later than fourteen days following the date of termination of the contract.

Period for reporting apparent defects: The Customer will have 5 days from receipt of the Products to submit to the Provider, in writing, any reservations or claims concerning apparent defects observable on receipt, with all relevant supporting documents. This 5-day period concerns apparent defects only and in no way limits the exercise of the 2-year legal guarantee of conformity provided for in Articles L217-1 et seq. of the French Consumer Code.

In the absence of reservations or claims made by the Customer on receipt of the Products, they will be deemed to comply with the order in quantity and quality. The Customer is responsible for return costs and undertakes to return the products in their original packaging, intact and unopened, except in the case of a defective product or a delivery error.

This presumption of conformity applies subject to defects that are not apparent on a first reasonable inspection of the parcel on receipt. It cannot limit the 2-year legal guarantee of conformity.

ARTICLE 6 — Product characteristics

Haru & Bom endeavours to give as much detail as possible about the items presented. The photos of the items on the site are as faithful as possible, but perfect similarity with the item ordered cannot be guaranteed. The photos presenting the items are therefore not contractually binding. Indeed, depending on lighting and screen resolution, colour shades and the appearance of materials are not guaranteed.

Liability relating to the use of products:
The products offered are cosmetics intended for external use. It is the Customer's responsibility to check the composition of the products before use, in particular in the event of allergies or known sensitivity to certain ingredients.
The Provider cannot be held liable for individual reactions linked to use of the products not in accordance with their intended purpose or to a particular sensitivity of the Customer.

ARTICLE 7 — Product availability

Items are supplied while stocks last. If an item is unavailable, the buyer will be informed as soon as possible.

 

ARTICLE 8 — Delivery

Items will be delivered to the delivery address given by the buyer when ordering. On receipt of payment, the business sends the parcel to the buyer within the stated timeframes via Lettre suivie, Colissimo or Paquet Prio.

Parcels are handled by La Poste. It is advisable to check the contents of the parcel in front of the postal worker. In the event of late delivery, loss or damage to the parcel, we will do everything we can to locate the parcel and help resolve the problem with the carrier. In the event of proven loss of the parcel by the carrier, and after verification with the carrier, we will refund the order or reship it, at the Customer's choice and subject to product availability.

If non-receipt is reported, the Customer must provide a sworn statement of non-receipt. Haru & Bom reserves the right to consult the Colissimo tracking and proof of posting before any refund or reshipment. For any parcel shown as delivered by the carrier with proof of posting, Haru & Bom cannot be held liable unless the Customer has first taken steps with La Poste.

The delivery times indicated are given for information only and may vary depending on the carrier's constraints. The Provider cannot be held liable for delays attributable to the carrier or to exceptional circumstances.

ARTICLE 9 — Packaging

Products will be packaged in accordance with the transport standards in force, in order to guarantee maximum protection during delivery. Customers undertake to comply with the same standards when returning products.

 

ARTICLE 10 — Right of withdrawal

General rule: In accordance with Articles L221-18 et seq. of the French Consumer Code, the Customer has 14 days from receipt of their order to exercise their right of withdrawal, subject to the exceptions provided for in Article L221-28.

The right of withdrawal does not apply to:

•       opened or unsealed products that cannot be returned for reasons of hygiene or health protection;

•       cosmetic products that are sensitive to improper storage or to contamination after opening;

•       any cosmetic product that has been opened or used, or whose seal, safety label or original packaging has been removed or altered;

•       products that are not sealed but may have been in contact with the skin, face or mucous membranes, and are therefore unfit for resale.

Presumption of use: Any cosmetic product whose seal, safety label or original packaging has been opened or altered is presumed to have been used and cannot be resold for reasons of hygiene and health protection, in accordance with Article L221-28 of the French Consumer Code. This presumption applies whenever the integrity of the original packaging cannot be verified on receipt of the return. Accordingly, cosmetic products that have been opened or whose original seal has been broken cannot be returned or refunded, except in the case of a proven defect or a delivery error.

If in doubt about whether a return is eligible, please contact us beforehand at: info@haruxbom.com.

If a product meets the eligibility conditions (product intact, unopened, unaltered), the Customer may also exercise their right of withdrawal in writing at: info@haruxbom.com, and return the items at their own expense to:

Haru & Bom – EI ENILORAC Anne-Gaëlle – 81, rue Marius et Ary Leblond – 97410 Saint-Pierre, La Réunion.

Eligible products will be refunded after their integrity has been checked, within a maximum of 14 days of receipt of the return, using the same payment method as the one used for the order.

Legal guarantee of conformity (separate from the right of withdrawal): The right of withdrawal referred to in this article is separate from the legal guarantee of conformity provided for in Articles L217-1 et seq. of the French Consumer Code, which applies for a period of 2 years from delivery of the product. If a lack of conformity is found within this period, the Customer is invited to contact Haru & Bom at info@haruxbom.com. The 5-day period provided for in Article 5 of these General Terms and Conditions of Sale concerns only apparent defects observable on receipt and cannot limit the exercise of the 2-year legal guarantee of conformity.

 

ARTICLE 11 — Provider's liability — Guarantee

In accordance with the legal provisions and without additional payment, the Provider guarantees the Customer against any lack of conformity or hidden defect resulting from a defect in the design or manufacture of the Products ordered.

Reporting period: In order to assert their rights in respect of apparent defects, the Customer must inform the Provider in writing of the existence of the defects or lack of conformity within a maximum of 5 days from receipt of the Products. This period concerns apparent defects only and does not limit the 2-year legal guarantee of conformity provided for in Articles L217-1 et seq. of the French Consumer Code.

In accordance with the legal provisions, the Provider will repair or replace the Products found to be non-compliant. Failing this, the Customer may obtain a refund under the conditions provided for by the French Consumer Code no later than 30 days after the Provider has established the defect or hidden defect. The refund will be made by credit to the Customer's bank account or by bank cheque sent to the Customer.

In the event of termination of the sale (full refund), the refund will be made within a maximum of 14 days of the termination decision, by credit to the Customer's bank account or by the same payment method used for the order.

The Provider's liability is incurred under the conditions provided for by the applicable legal provisions, in particular under the legal guarantee of conformity and the guarantee against hidden defects. The Provider cannot be considered liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure as usually recognised by French case law.

Hidden defects: In accordance with Articles 1641 to 1649 of the French Civil Code, Haru & Bom is bound by the guarantee against hidden defects in the item sold that make it unfit for its intended use, or that so diminish its use that the buyer would not have acquired it, or would have paid a lower price for it, had they known of them. In the event of a proven hidden defect, the Customer may choose between termination of the sale (full refund) or a price reduction, in accordance with Article 1644 of the French Civil Code. Action under the guarantee against hidden defects is time-barred 2 years after discovery of the defect.

Any item repaired under the legal guarantee of conformity benefits from a guarantee extension of an additional 6 months from the date the repaired item is handed over, in accordance with Article L217-13 of the French Consumer Code.

 

Reminder of legal guarantees:
The consumer has a period of two years from delivery of the item to invoke the legal guarantee of conformity if a lack of conformity appears.
During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

The legal guarantee of conformity entitles the consumer to have the item repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.

If the item is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the item but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date the item is replaced.

The consumer may obtain a reduction in the purchase price while keeping the item, or terminate the contract and obtain a full refund in return for giving back the item, if:
– the professional refuses to repair or replace the item;
– the repair or replacement of the item takes place after a period of thirty days;
– the repair or replacement of the item causes major inconvenience to the consumer;
– the lack of conformity of the item persists despite the seller's unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a reduction in the price of the item or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract.

The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect.

ARTICLE 12 — Personal data and GDPR

Pursuant to the General Data Protection Regulation (GDPR) No. 2016/679 and the amended French Data Protection Act (loi Informatique et Libertés), it is noted that the personal data requested from the Customer are necessary for processing their order and issuing invoices. These data may be passed on to any partners of the Seller responsible for the execution, processing, management and payment of orders.

Haru & Bom keeps a record of processing activities and implements appropriate technical and organisational measures to protect its customers' personal data.

In accordance with the national and European regulations in force, the Customer has a permanent right of access, modification, rectification, erasure and objection regarding information concerning them. This right may be exercised by writing to: info@haruxbom.com or by post to: Haru & Bom – EI ENILORAC Anne-Gaëlle – 81 rue Marius et Ary Leblond, 97410 Saint-Pierre, La Réunion.

 

ARTICLE 13 — Intellectual property

The content of the website www.haruxbom.com is the property of the Seller and its partners and is protected by French and international intellectual property laws. Any reproduction of this content, in whole or in part, is strictly prohibited and may constitute the offence of infringement (contrefaçon).

The Provider retains ownership of all intellectual property rights in the photographs, presentations, studies, drawings, models, prototypes, etc., produced for the purpose of supplying the Products to the Customer. The Customer shall refrain from any reproduction or use of these elements without the express, written and prior authorisation of the Provider.

 

ARTICLE 14 — Unforeseeability (imprévision)

These General Terms and Conditions of Sale expressly exclude the legal regime of unforeseeability (imprévision) provided for in Article 1195 of the French Civil Code for all transactions involving Products from the Provider to the Customer. The Provider and the Customer therefore each waive the right to rely on the provisions of Article 1195 of the French Civil Code, undertaking to fulfil their obligations even if the contractual balance is upset by circumstances that were unforeseeable when the sale was concluded.

 

ARTICLE 15 — Enforced performance in kind

In the event of a breach by either Party of its obligations, the Party suffering the breach has the right to request enforced performance in kind of the obligations arising hereunder. In accordance with the provisions of Article 1221 of the French Civil Code, the creditor of the obligation may pursue such enforced performance after a formal notice sent to the debtor by registered mail has remained unsuccessful, unless performance proves impossible or there is a manifest disproportion between its cost to the debtor and its benefit to the creditor.

 

ARTICLE 16 — Applicable law — Language

These General Terms and Conditions of Sale and the transactions arising from them are governed by and subject to French law. These General Terms and Conditions of Sale are written in French. Should they be translated into one or more foreign languages, only the French text shall be authoritative in the event of a dispute.

 

ARTICLE 17 — Disputes and Mediation

All disputes to which the purchase and sale transactions concluded under these General Terms and Conditions of Sale may give rise, concerning their validity, interpretation, performance, termination, consequences and aftermath, and which could not be resolved between the Seller and the Customer, will be submitted to the competent courts under the conditions of ordinary law.

Consumer mediation: The Customer is informed that they may in any event use conventional mediation free of charge, in particular with the Consumer Mediation Commission (Commission de la médiation de la consommation) (C. consom. art. L612-1) or with existing sector-specific mediation bodies.

The Seller has appointed the following mediator:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
Website: https://www.cm2c.net

The list of approved mediators is available on the website of the Commission for the Evaluation and Control of Consumer Mediation (Commission d’Évaluation et de Contrôle de la Médiation de la Consommation – CECMC): https://www.economie.gouv.fr/mediation-conso. The Customer may also use the European online dispute resolution platform available at: https://ec.europa.eu/consumers/odr.

 

 

 

ARTICLE 18 — Pre-contractual information — Customer acceptance

The Customer acknowledges having received, prior to placing their order and concluding the contract, in a legible and comprehensible manner, these General Terms and Conditions of Sale and all the information listed in Article L221-5 of the French Consumer Code, and in particular:

•       the essential characteristics of the Products;

•       the price of the Products and ancillary costs (delivery, for example);

•       the date or timeframe by which the Provider undertakes to supply the Products ordered;

•       information relating to the Provider's identity and contact details;

•       information relating to the legal and contractual guarantees and how they are implemented;

•       the possibility of using conventional mediation in the event of a dispute;

•       the existence and location of the online withdrawal function (« Renoncer au contrat ici » – “Withdraw from the contract here”) in accordance with Ordinance No. 2026-2 of 5 January 2026 and Decree No. 2026-3 of 5 January 2026;

•       information relating to the right of withdrawal (existence, conditions, time limit, how to exercise it and the standard withdrawal form);

•       the payment methods accepted.

The act of a natural person placing an order on the website www.haruxbom.com constitutes full and complete adherence to and acceptance of these General Terms and Conditions of Sale.

 

ARTICLE 19 — Customer reviews

Haru & Bom may publish and moderate reviews posted by customers on its site, ensuring their authenticity and compliance with transparency rules.