Yes Bomi!

We work directly with approved suppliers and carefully check the authenticity of every product we offer you.

That's why all the products sold on the Haru & Bom website are authentic South Korean cosmetics brands.

We also make sure every item has a certificate compliant with European regulations (CPNP, Regulation (EC) No 1223/2009 on cosmetic products).

Every product page shows the full ingredient list, what each ingredient does and any potential allergens — so you can feel completely reassured.

Good question! Generally, yes: most Korean skincare is designed to work in synergy and fit easily into a routine. But there are a few exceptions, especially with powerful actives. Here are a few simple guidelines to help you:

Retinol (vitamin A):

✔️ Pairs well with moisturisers, ceramides, hyaluronic acid or niacinamide (to soothe and strengthen the skin).

❌ Avoid with pure vitamin C (risk of irritation), AHA/BHA/PHA and benzoyl peroxide.

Exfoliating acids (AHA, BHA, PHA):

✔️ Pair with soothing ingredients such as centella asiatica, aloe vera and panthenol.

❌ Best not combined directly with retinol or vitamin C.

Vitamin C (pure ascorbic acid):

✔️ Works well with vitamin E and ferulic acid (boosted antioxidant effect).

❌ Don't use at the same time as retinol, AHA/BHA or high-dose niacinamide (unless the formula is designed for it).

Niacinamide:

✔️ Very versatile, it gets along with almost everything (retinol, gentle acids, hyaluronic acid, peptides, ceramides).

❌ Only be careful when using it with a highly concentrated pure vitamin C: it can irritate some sensitive skin.

Hyaluronic acid:

✔️ It's friends with everyone: you can pair it with all your skincare without worry!

You can select your main concern in the menu at the top of the product pages – oily skin, hyperpigmentation… – to see targeted products.

Or contact us directly by email at: info@haruxbom.com or by private message on Instagram @haruxbom.

We'll be happy to guide you on your skincare journey – completely free!

As a guide, a 50 ml jar lasts about 6–8 weeks depending on how often you use it. The first results usually appear after 2 to 3 weeks, depending on how consistent you are.

It's quick and easy! Add your favourite products to your cart, click "Cart" to check, then log in or create an account. Fill in your billing/shipping details, choose your payment method and confirm. You'll receive a confirmation by email. Smooth and secure!

Not yet, we're 100% online for now! Our online store at www.haruxbom.com lets you shop your K-beauty wherever you are in Reunion Island. If you're wondering where to buy Korean cosmetics in Reunion, it's all here, with home delivery – handy, right?

No, not in pharmacies for now – we prefer to offer our skincare directly through our website for a personalised experience and tailored advice.

No worries!

Once your order is placed, an electronic invoice will be sent to your email address.

Simply add a note in the box provided when confirming your order, or contact us directly by email at info@haruxbom.com with your order number.

If a product is out of stock or you can't find the item you're looking for, please contact us.

In the meantime, you can enter your email address in the "Notify me" section on the product page. You'll be notified as soon as the item is back in stock.

It's easy!

Simply enter the code in the "Gift card" or "Discount code" field when placing your order, then confirm by clicking "Apply".

Please note: you can only use one discount code per order, and it cannot be combined with other promotions or offers, except for gift cards valid on our online store.

An email will be sent to your email address or to your friend's.

Then just click the link, copy the unique code and paste it into the "Gift card" or "Discount code" field when confirming the order. The gift card amount will then be deducted from the cart total.

You can also print the gift card you received by email and add a little handwritten message. Pop it in a pretty envelope and you're all set!

If you placed an order on our website, we'll include the gift card you ordered.

🚨 IMPORTANT 🚨

Gift cards are valid for 3 months from the date of purchase.

Each gift card is unique and can be used once.

Yes, with pleasure! Send us a message at info@haruxbom.com or a DM on Instagram @haruxbom. If you're wondering how to choose your K-beauty products, we'll put together a tailor-made routine for your skin – free, personalised and made with love!

Oops, an email hiccup? Check your spam folder first, and if there's nothing, write to us at info@haruxbom.com within 24 hours.

If you have questions about your order confirmation, we'll resend proof of purchase – sometimes those sneaky messages hide!

We accept:

✔️bank cards (Visa, Mastercard)

✔️PayPal for quick payment

✔️Alma to pay in interest-free instalments from €65.

All payments on our website www.haruxbom.com are secure and encrypted – your data is not stored.

Absolutely! Your payment is protected by several layers of security:

SSL encryption: all your data is encrypted (just like your online bank)

PCI DSS compliance: the mandatory international banking security standard

3D Secure: stronger authentication with your bank when needed

SOC 2 audits: independent security checks every 6 months

Fraud protection: automatic analysis of every transaction. Your bank details are never stored on our website.

With Alma, pay in 2, 3 or 4 instalments at no extra cost.

Once your order meets the conditions, choose Alma at checkout, fill in your details, and you're done.

It's ideal for trying a routine without paying for everything at once!

We deliver to Reunion Island and mainland France.

For more details on delivery zones and rates, see our dedicated shipping page.

Not yet, but we're actively working on it – it's coming soon, promise!

For now, we deliver to Reunion Island and mainland France.

If you have questions about K-beauty delivery to the other French overseas territories, contact us at info@haruxbom.com for updates – we'll let you know as soon as it's ready!

For now, we're focusing on Reunion Island and mainland France, but we dream of going further!

If you're wondering whether international K-beauty delivery is possible, write to us at info@haruxbom.com – we're exploring the options, so stay tuned for news!

Orders are shipped within 2 to 5 business days of payment being received.

Delivery times then depend on the destination and the shipping method chosen.

A maximum of 90 days applies in exceptional circumstances.

During special events such as sales and holidays, order processing times may differ and take longer.

Yes! Once your order ships, you'll receive an email with a La Poste tracking number. Check its status on their website.

La Poste does not operate on public holidays and may experience delays for other reasons for which Haru & Bom is not responsible.

Items are sent via services such as Lettre Suivie, Colissimo or Paquet Prio, depending on the delivery address and the options selected.

Parcels are carefully packed to keep them protected in transit.

No customs fees will be charged for orders delivered to Reunion Island.

However, for orders to mainland France, customs fees may apply and must be paid by the customer.

We're really sorry your parcel hasn't arrived.

If your parcel seems to be lost, contact us right away at info@haruxbom.com with your order number.

As the sender, we handle the claim with Colissimo — you don't need to do anything on your side.

We'll keep you informed and find a solution as quickly as possible.

What you can do: we recommend checking with your neighbours in case your parcel was delivered to their address by mistake.

Oh yes, during sales and the holidays it's crazy busy!

Processing goes from 5-8 to 10-12 business days because of the rush.

If you're a little worried about delivery times during sales, don't panic – we'll email you to keep you updated. Order a little in advance and all will be well!

We take care of everything with Colissimo and its tracking on the La Poste website – you receive a link as soon as your order ships.

If you're wondering how to track your order, check your email or get in touch – we're here to help with a smile!

Oh, don't worry, it happens! You can contact us at info@haruxbom.com within 24 hours of payment to request a change, as long as the order hasn't been processed yet (usually within 5-8 business days).

Under our terms and conditions, any change is subject to our approval and depends on how far the order has been prepared. If it's too late, a return or a new purchase will be needed after delivery.

Returns are accepted for defective or non-compliant products within 14 days, unopened and intact. Return shipping costs are paid by the customer. Contact us at info@haruxbom.com with all the details.

The refund will be made within 90 days maximum after inspection.

Please note that opened products are not eligible for hygiene and safety reasons.

Yes, you have 14 days to change your mind about unopened products.

Return them at your own cost to our address: EI ENILORAC Anne-Gaëlle / HARU & BOM - 81 rue Marius et Ary Leblond, 97410 Saint-Pierre - Reunion Island (974).

The refund will be made after inspection.

If you notice a defect or damage, let us know in writing within 14 days of receiving your parcel, with evidence (photos, description).

We will fix the problem by offering a replacement or a refund, as appropriate. The product must be sent back at your cost so that we can inspect it.

You can contact us via the form on the "Contact us" page or directly by email at: info@haruxbom.com

We are available Monday to Friday from 9am

to 4pm.

We aim to reply within 48 hours.

Opening hours:

Online store 24/7

Orders processed Monday to Saturday, 9am - 4pm

At your service!

Yes, our website www.haruxbom.com complies with the French Data Protection Act (loi Informatique et Libertés)!

If you wish to correct your data or object to its use, contact us at info@haruxbom.com.

Haru & Bom never shares anything without your consent.

In the event of a dispute, you have the right to use a consumer mediator free of charge to try to resolve it amicably. In accordance with article L612-1 of the French Consumer Code, we guarantee you effective access to a consumer mediation scheme.

Feel free to contact us as well to discuss your concerns and see whether we can find an amicable solution.

Your complete satisfaction matters to us.

We love partnerships! If you're a beauty influencer, a Reunion Island media outlet or a business wanting to work with us on K-beauty collabs (reviews, events, co-creations), email us at info@haruxbom.com with your project – don't forget to mention [partenariat]!